Shopping Cart FAQ

Hello folks! We are so excited to be introducing an all-new way for you to sign up for events, order books, and get your hands on some delicious Morsels. Below, we’ve put together an FAQ to address some of the changes.

EVENTS

Q1: Where do I find new events?
A: Head to Events / Upcoming Events to find all the amazing authors coming our way.

Q2: Why are some events ticketed while others are free?
A: Events may have a ticket cost for a few reasons:
– We are splitting the proceeds of the tickets with another organization.
– Certain authors require tickets for their events.
– If an event is planned to be in person, we are now also offering a virtual ticket option!

Q3: How do I add an event to my cart?
A: You can click “Add to Cart” on the Upcoming Events page, or you can click “Read More” on an event and select “Add to Cart” from the right sidebar.

BOOKS AND MORSELS

Q4: How do I add a book or Morsels bundle to my cart?
A: When you click “Add to Cart” for an author event, you’ll see a pop-up with the book and Morsels bundle, and you can select your preferred products. If you close that pop-up–no worries! By clicking the red button that says “Already in Cart. Click to Add Again,” the pop-up will reappear.

If you’ve already signed up for an event but want to separately order a book or Morsels bundle, go to Events / Books and Morsels and shop from there.

Q5. Where do I select shipping for a book?
A. On the View Cart screen, when you scroll to the bottom of the page, you will see your subtotal. If you have added a book to your cart, beneath the subtotal you will see two options in the shipping column: Local Pickup (Traverse City only) or Flat Rate.

Click the button next to Flat Rate to select shipping. If you are logged in, your address will appear. If you are not logged in or are checking out as a guest, you can enter your address during checkout.

Note: Flat rate shipping is $4 per book.

Q6. Do you ship Morsels?
Unfortunately we do not. But that’s a good reason to visit Traverse City!

Q7. Do you ship books internationally?
A. We are only able to ship within the United States. But you can join our virtual events from all over the world!

CHECKING OUT

Q8. Do I have to create an account to check out?
A. While we encourage you to create an account, it is not required. To check out as a guest, click “Continue” when you reach the login page (step 1 of the checkout process).

On the billing page (step 2 of the checkout process), you can opt out of creating an account by leaving the yellow box at the bottom of the page unchecked.

We do recommend creating an account. When you create an account, you can log in to review your previous and upcoming events and orders and see donations you’ve made. You can also skip steps like filling in your address every time you make a new order.

Q9. Do I have to have a PayPal account to check out?
A: You do not need to have a PayPal account to check out. You can use your credit card through PayPal like a regular transaction at an online store. You can also choose to use Stripe, which also processes your credit card like a standard transaction.

Q10. I’m having trouble checking out. What should I do?
A: If you are having trouble checking out, please contact Pragmatech, our tech support team, at 231-846-8040.

MY ORDERS

Q11. When will I get a confirmation email for my order?
A. You will receive a “Order in Process” email within moments of placing your order. As soon as your payment method completes via PayPal or Stripe, you will receive a “Order Completed” email that will have more information about your events, purchases, and donations.

Q12. I placed an order, but can’t find my confirmation email. Where is it?
A. Check your spam/junk folder first if you can’t find the confirmation email. If you use Gmail, you may need to look under your Promotions tab to find the email.

Be sure to add events@nwstc.org to your address book to ensure you receive all future emails from us!

EVENTS, PURCHASES, & DONATIONS

Q13. Where can I find the Zoom link for my event?
A. If you selected a free virtual event, you will receive the Zoom link in your confirmation email. If you selected a ticketed virtual event, a separate email will be sent to you with the link. Please do not share the link with others.

We will also email all registered attendees with the Zoom link the afternoon of the event for both ticketed and free events. Free event links can also be found on our website the day of the event.

If you cannot find your link, feel free to reach out to us at events@nwstc.org, and we will be happy to send it to you.

Q14. When will my book be ready?
Books that are listed AVAILABLE (e.g. they have already gone on sale) will ship within 7-10 business days or can be picked up at Horizon after 48 hours. Books that have not yet gone on sale will be shipped within 7-10 business days of their on-sale date or can be picked up 24 hours after their on-sale date at Horizon.

How do you know when a book goes on sale? It is listed in each book’s description! You can also look it up online at www.horizonbooks.com.

Q15. When can I pick up my Morsels?
If you ordered a Morsels bundle, you can pick up your copy of the book and a dozen Morsels at 321 E Front St in downtown Traverse City on the day of the event. Please pick up by 3 p.m.


MY ACCOUNT

Q16. How do I log in to my account?
A. In the top right corner of our website, you will see a button that says “My Account.” Click there and you will be directed to a log-in page.

Q17. I have an account, but I forgot my password. How do I reset it?
A. Follow the steps in Q16 to get to the log-in page. Then click “Forgot your password?” A password reset email will be sent to you.

Q18. I’m logged in to my account. What information can I access?
A. In your account, you can access:
– Orders, including events, books, and Morsels
– Recurring donations you have set up
– Address on file
– Payment methods on file
– Account details including your name, email, and password
– Log out

Q19. I want to change my password. How do I do that?
A. When you are logged into your account, click on the “Account Details” tab. It will bring up a screen where you can enter your current password and new password.

Q20. I don’t have an account, but I want to see my purchases and events. Can I do that?
A. If you do not have an account, you cannot log in to see your purchases and events. You will have received a confirmation email about your order and should refer to the information there. If you are having trouble, please contact us at events@nwstc.org.

OTHER QUESTIONS

If you have further questions, please contact Pragmatech, our tech support team, at 231-846-8040.