Where can I find the Zoom link for my event?
After you sign up for a virtual event, you will receive an email with the event link. Please do not share the link with others. We will email the link again on the afternoon of the event.
If you cannot find your link, feel free to reach out to us at [email protected], and we will be happy to send it to you.
Where do I find new events?
Head to Events / Upcoming Events to find all the amazing authors coming our way.
When will I get a confirmation email for my order?
You will receive a “Order in Process” email within moments of placing your order. As soon as your payment method completes via PayPal or Stripe, you will receive a “Order Completed” email that will have more information about your events, purchases, and donations.
I’m having trouble checking out. What should I do?
Call us for support! 231-642-2635
Do I have to have a PayPal account to check out?
You do not need to have a PayPal account to check out. You can use your credit card through PayPal like a regular transaction at an online store. You can also choose to use Stripe, which also processes your credit card like a standard transaction.
Do I have to create an account to check out?
While we encourage you to create an account, it is not required. To check out as a guest, click “Continue” when you reach the login page (step 1 of the checkout process).
On the billing page (step 2 of the checkout process), you can opt out of creating an account by leaving the yellow box at the bottom of the page unchecked.
We do recommend creating an account. When you create an account, you can log in to review your previous and upcoming events and orders and see donations you’ve made. You can also skip steps like filling in your address every time you make a new order.
Do you ship books internationally?
We are only able to ship within the United States. But you can join our virtual events from all over the world!
Where do I select shipping for a book?
On the View Cart screen, when you scroll to the bottom of the page, you will see your subtotal. If you have added a book to your cart, beneath the subtotal you will see two options in the shipping column: Local Pickup (Traverse City only) or Flat Rate.
Click the button next to Flat Rate to select shipping. If you are logged in, your address will appear. If you are not logged in or are checking out as a guest, you can enter your address during checkout.
Note: Flat rate shipping is $4 per book.
I’m logged in to my account. What information can I access?
In your account, you can access:
- Orders, including events and books
- Recurring donations you have set up
- Address on file
- Payment methods on file
- Account details including your name, email, and password
- Log out
I want to change my password. How do I do that?
When you are logged into your account, click on the “Account Details” tab. It will bring up a screen where you can enter your current password and new password.
I don’t have an account, but I want to see my purchases and events. Can I do that?
If you do not have an account, you cannot log in to see your purchases and events. You will have received a confirmation email about your order and should refer to the information there. If you are having trouble, please contact us at [email protected].
Can’t Find the Right Question/Answer?
If you have further questions, please contact us at 231-642-2635.